We have made the transition to counter service as we try to navigate staffing issues and the ongoing increases in food costs. You will now see our order counter at the front of the restaurant when you enter. We hope this will help us be more streamline and efficient in our quest to provide you the best food and service we can. What we are experiencing is not a local problem rather a national phenomenon. Below is an excerpt from an article on the trend to move away from indoor dining and focus on to go and drive thru service.
Quickservice and fast-casual chains are increasingly moving toward dining room-free models that are primarily focused on drive-thru service. Many restaurants generated more than two-thirds of their business from drive-thru service before the pandemic, which has grown since 2020 as consumers shifted to drive-thru and mobile takeout ordering and employee shortages left few to staff the dining rooms.
Read the fille story here: Fast-food restaurants do away with dining rooms (restaurantbusinessonline.com)